PricewaterhouseCoopers (PwC) is recruiting to fill the
position of Customer Relations
Officer.
JOB TITLE: CUSTOMER RELATIONS OFFICER
LOCATION: Lagos
REFERENCE NUMBER: NI1896697609
JOB TYPE: Permanent
EXPECTED START DATE: 1 December 2012
ROLE
This position is often the first point of contact with the firm and reflects
the firm's image to clients. Thus, working relationships are with
Price water house Coopers client, contractors, vendors, suppliers and staff
members which place the position at the front end of the office drive for a
positive image.
QUALIFICATION:
First degree in any discipline
AGE LIMIT: Below 35 years
COMPETENCIES / SKILLS:
Excellent communication skills
Proficiency in the use of computer - internet skills including e-mails, group
messaging, MS office (word, excel, outlook, access)
Highly organised and ability to cope with competing demands
Personable/highly presentable. Copied from:
http://www.nigerianquickjobs.blogspot.com.br/
Excellent phone etiquette.
Previous experience will be an added advantage in similar customer relations
job function
Ability to speak other language (s) will be an added advantage
DUTIES AND RESPONSIBILITIES
Enhance clients' perception of PwC by providing distinctive and personalized
response to visitors and callers and facilitating effective communication.
Communicate courteously with clients and staff members by
email, letter and face to face.
Take and receive messages for various personnel. Copied from:
http://www.nigerianquickjobs.blogspot.com.br/
Communicate complaints or any major issue to appropriate personnel
Receive, sort, distribute and keep accurate records, of incoming and outgoing
correspondences with clients.
Provide callers with
information
such as company address,
directions
to the company location, company fax numbers, company
website, and other related information.
Co-ordinate and organize booking of
meeting
room and appointments
Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL
etc.)
Mange the reception area and report issues promptly
Any other related assignment to job functions.
MANDATE: 29th October, 2012
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