BRITISHCOUNCIL QUICK JOB OPENING, TUESDAY - JUNE 4, 2013
SKILL/EDUCATIONAL
EXAMINATIONS & CUSTOMER SERVICE (LAGOS) MANAGER
The British Council is looking for a suitably qualified and experienced individual to join the organization as Professional/Educational Examinations & Customer Service (Lagos) Manager
MAIN OF JOB:
To support Examination Services in Nigeria in develpoing markets for and delivering Schools exams; to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), project outcomes, examinations boards and partners.
CONTEXT AND ENVIRONMENT:
Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2013-14 we will deliver roughly 75,000 exams to 25,000 candidates. The team comprises 22 people and are based mainly in Lagos with 5 in Abuja and 4 in Port Harcourt.
This new role leads on business development of UK professional and educational exams in Nigeria. The post leads on the development of our computer based examinations offer. It is accountable for the delivery of high quality customer services at the Lagos office.
SKILLS AND ERRANDS
Customer Service: responsible for the delivery of high quality customer services at the Lagos office.
Financial control, monitoring and reporting: to manage the professional and educational exams business to target by monitoring and reporting income and costs on a monthly basis.
Business growth: to grow the business and set country business strategy with CEM/DCEM. http://www.nigerianquickjobs.blogspot.com/
The British Council is looking for a suitably qualified and experienced individual to join the organization as Professional/Educational Examinations & Customer Service (Lagos) Manager
MAIN OF JOB:
To support Examination Services in Nigeria in develpoing markets for and delivering Schools exams; to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), project outcomes, examinations boards and partners.
CONTEXT AND ENVIRONMENT:
Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2013-14 we will deliver roughly 75,000 exams to 25,000 candidates. The team comprises 22 people and are based mainly in Lagos with 5 in Abuja and 4 in Port Harcourt.
This new role leads on business development of UK professional and educational exams in Nigeria. The post leads on the development of our computer based examinations offer. It is accountable for the delivery of high quality customer services at the Lagos office.
SKILLS AND ERRANDS
Customer Service: responsible for the delivery of high quality customer services at the Lagos office.
Financial control, monitoring and reporting: to manage the professional and educational exams business to target by monitoring and reporting income and costs on a monthly basis.
Business growth: to grow the business and set country business strategy with CEM/DCEM. http://www.nigerianquickjobs.blogspot.com/
Reliability:
to ensure examinations are delivered securely according to board requirements.
Quality: to deliver a high standard of customer service to our candidates as measured by our own Exams Quality Standards and inspection visits from exams boards.
Leadership: to manage and motivate the professional and education exams and customer service teams to achieve challenging objectives
The Professional and Educational Exams Manager is responsible for developing relations with current and future stakeholders and clients in order to meet business targets.
CLICK HERE TO APPLY
Quality: to deliver a high standard of customer service to our candidates as measured by our own Exams Quality Standards and inspection visits from exams boards.
Leadership: to manage and motivate the professional and education exams and customer service teams to achieve challenging objectives
The Professional and Educational Exams Manager is responsible for developing relations with current and future stakeholders and clients in order to meet business targets.
CLICK HERE TO APPLY
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