Careers Opportunity at MTN Nigeria - 4th August, 2011

Careers Opportunity at MTN Nigeria
Job Allocation: : Product Development Specialist, Customer Lifecycle Management (CLM)

Department: Marketing and Strategy
 Position: Lagos
 Job Depiction:
•Support the CLM campaigns portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)
•Articulate understanding of target market needs and assist in developing relationship campaigns accordingly
•Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making
•Keep abreast of new telecoms products, services customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
•Implement campaign development policies and procedures
•Coordinate quality assurance of developed campaigns to ensure consistency and accuracy
•Ensure new campaign designs are in line with segment strategy and objectives
•Ensure prompt resolution of identified campaign related issues
•Drive and participate actively in Friendly User Tests (FUTs)
•Discuss campaign ideas /roadmap with NWG to clarify feasibility
•Write/sign off Campaign Concept Documents (CCD) including business rules based on input from CLM campaign manger
•Manages and ensure completion of testing of campaigns prior to and after rollout
•Provide feedback to CLM Campaigns Manager to ensure network implications are taken into account
•Liaise between Revenue Assurance/Business Intelligence and Network Group to ensure to ensure weekly campaign execution
•Report to CLM Campaigns Manager upon completion of execution or as required
•Participate in all weekly CLM meetings
•Update and inform all relevant stakeholders on completion of execution
•Participate in project management for new products introduced by MTNN
•Adhere to defined policies, procedures and quality standards as agreed within the department
•Support teams’ role in the accomplishment of overall departmental goals

Job Conditions: Normal MTN working conditions Extended working hours may be required Open plan Office environment
Reporting To: Product Development Manager
Requisite Skills:
•Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of CLM campaign to MTNN’s customers
•Liaise proactively with, VAS (Value Added Services) Planning, service creation, CR (Customer Relations) and systems operations specialist from IS (Information Systems) and NWG (Network Group)planning teams to ensure detailed understanding of the configuration possibilities for features on the prepaid platforms that can be quickly deployed to meet customer needs
•Build and maintain relationships with other internal stakeholders, external partners and suppliers
•Collate, share and act on feedback related to customer satisfaction or need with regard to existing or potential services
•Define and implement promotions and campaigns as required by Market Segments
Employment Status :
Permanent

 SKILLED;:
At least 4 years work experience which includes: Product Development Demonstrated experience in primary and/or secondary research Project Management experience Systems design integration

This vacancy expires on 8/12/2011